Main Advantages:
+ Reduced rate of mishandled bags and associated costs – financial and reputational
+ Improved levels of on-time departures
+ Lowered costs associated with manual handling of bags
+ Enhanced passenger experience

Product description

There is no other product on the market like SITA BagConnect.

Using proprietary data from the only global message distribution service (SITA BagMessage), BagConnect is able to monitor messages and bags. It can detect when messages have not been sent to a transfer airport baggage handling system and generates a pseudo-baggage source message (BSM).

Every bag handled manually can cost an airport between US$ .50 and 1.00. Mishandled bags cost $100 each*. And that’s not counting the reputational damage resulting from poor quality of service. BagConnect has a major effect reducing manually handled bags – with zero capital expenditure and rapid service deployment.


Up to 10% of bags arrive at  transfer airports with no BSMs. These bags cannot be processed automatically and must be handled manually, delaying the processing time by roughly 25%.

BagConnect provides the data the arrival baggage handling system requires to identify inbound bags. It generates a “pseudo BSM” and sends it to the transfer airport, allowing erroneously tagged bags to be sorted to their correct flights. BagConnect also uses the messages passing through BagMessage to generate terminating BSMs, which can be used to support the monitoring and measuring of inbound and arrival bags.


Categories and features

Baggage management

Bag segregation
Communication with downline airports
Compliance with IATA Baggage Source Message
System monitoring tools (bag)

Flight operations control

Messaging system


SITA is the world's leading specialist in air transport communications and IT solutions. We deliver and manage business solutions for airline, airport, GDS, government and other customers over the world's most extensive network, which forms the communications backbone of the global air transport industry.

Created and owned by the air transport community, SITA is the community's dedicated partner for information and communications technology. As a team of industry experts, our know-how is based on working with customers across the global air transport community. Almost every airline and airport in the world does business with SITA.

SITA innovates collaboratively with the air transport industry, and the industry itself drives the company's portfolio and strategic direction. Our portfolio includes:

  • Managed global communications, infrastructure and outsourcing services
  • Services for airline commercial management, passenger operations, flight operations, aircraft operations, air-to-ground communications, airport management and operations, baggage operations, transportation security and border management, cargo operations and more

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