CrewTabletCommunications: ATI Cloud
+ Improved passenger flight experience as a result of digitizing paper forms and manuals, including visual event mapping
+ By highlighting passenger background and frequent flyer status, crew are able to provide a differentiated service
+ Any passenger claims that have been issued are managed more efficiently
+ Cabin crew’s way of working is improved, when compared with the paper-based process that they currently use
+ Using modern ways of working improves the airline’s brand image and increases passenger loyalty
+ Combination with technological means such as mobile payment can contribute to increasing airline revenues
Airline cabin crews traditionally rely heavily on paper for a number of things including passenger name lists, passenger bag load status and connecting flight information.
SITA’s CrewTablet is a tablet-based application that removes the need for paper. It is integrated to various airline back-end systems and collects and uploads a range of information before and after the flight.
Tablets need to balance ease of use with complex back-end IT systems. SITA’s CrewTablet is easy to implement and enhances the interaction between crew and passengers.
SITA has developed reliable 3G connectivity in airports, hangars and crew hotels. This enables the onboard cabin crew to access additional information such as weather reports and frequent flyer status before take-off. They can also synchronize completed crew forms to the crew server on landing.
SITA works with Apple and other leading device manufacturers and has already integrated CrewTablet for some of the world’s biggest and fastest growing airlines. We understand how to manage large volumes of air transport data securely through third-party applications.
Biman Bangladesh Airlines, Etihad, Malaysia Airlines, Aeroflot
Customer relationship & loyalty
Flight operations control
SITA is the world's leading specialist in air transport communications and IT solutions. We deliver and manage business solutions for airline, airport, GDS, government and other customers over the world's most extensive network, which forms the communications backbone of the global air transport industry.
Created and owned by the air transport community, SITA is the community's dedicated partner for information and communications technology. As a team of industry experts, our know-how is based on working with customers across the global air transport community. Almost every airline and airport in the world does business with SITA.
SITA innovates collaboratively with the air transport industry, and the industry itself drives the company's portfolio and strategic direction. Our portfolio includes:
- Managed global communications, infrastructure and outsourcing services
- Services for airline commercial management, passenger operations, flight operations, aircraft operations, air-to-ground communications, airport management and operations, baggage operations, transportation security and border management, cargo operations and more
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