Operating System: Support of all standard operating systems with a single version such as Windows, Linux, Aix, Solaris
Communications: Internet, ACARS, SITA, IATA, Wireless LAN, Trunked Radio, GSM, GPRS, UMTS, Interactive Voice Response, RFID, Intranet-Client, WAP, Staff Kiosks and Displays, Smartphone / Tablet/PC
Interfacing: Flight information system, Human Resources, Time and Attendance,SAP, IATA Messages, FIDS, Payroll, other external interfaces

Main Advantages:
+ Increased productivity and reduced costs
+ Fast return on investment
+ Improved performance level
+ Easy implementation of best practices
+ Full transparency of the processes
+ Standardization of processes
+ Intelligent optimizer
+ Coverage of the entire management process
+ Comprehensive control of resources
+ Fast communication of decisions and results

Product description

GroundStar is the most comprehensive software suite for the optimization of aviation processes currently on the market. It fulfills all requirements of the companies involved in airline and airport operations and covers a wide range of solutions, such as

  • Ground Handling,
  • Aircraft Engineering,
  • Airport Operations and
  • Hub and Turnaround Management

and helps customers to run their operations smoothly and cost-effectively while improving punctuality and passenger satisfaction at the same time.

As a global leader with over 70 customers in more than 160 airports worldwide INFORM has especially proven its effective and long-term capacity for innovation. Both the inclusion of new trends and technologies (Beacons, Mobility, Hosting, Web Services,...) as well as setting new standards distinguishes INFORM's high market presence.



Air Canada, Air France, Air New Zealand, Austrian Airlines, British Airways, Brussels Airlines, Cathay Pacific, Czech Airlines, Delta Airlines, Emirates, Finnair, Jetstar, KLM, Lufthansa, Qantas, Royal Air Maroc, SAS, Swiss, Turkish Airlines, United Airlines, Virgin Australia


Aeroporto di Bologna, Aeroporto di Puglia, AirportNürnberg, Budapest Airport,Domodedovo Moscow International Airport, Dubai Airports, Düsseldorf Airport, Fraport, Köln Bonn Airport, Port of Seattle, Prague Airport, Schiphol Group, Sheremetyevo International Airport, Stuttgart Airport, Vnukovo International, Airport, Zurich Airport

Ground Handling Providers:

Acciona Airport Services, Aerogate, Aeropass, Airlink, AirPart, Airport Service, Aviapartner, Axxicom, British Airways World Cargo, Cargologic, Celebi, Czech Aeroholding, dnata, Finavia, FraCare Services, GateGourmet, groundforce, HAS Hong Kong Airport Services, Iberia Airport Services, ISS Facility Services, LSG Sky Chefs, Lufthansa LEOS, Luxair Services, Menzies Aviation, nas National Aviation Services, Novia, OCS, QAS, SEA, Servair, Swissport, TAP Portugal, WISAG, Prime Flight

Categories and features

Aircraft communications & connectivity

ACARS messages

Finance and accounting

Contract management

Ground operations

Automatic tasks assignment
Billing and invoice management (ground ops)
Budget and capacity planning
Connection passengers/bags management
Cost model
Delay reporting (ground)
Disruption reports
Ground vehicles tracking and localization
Integration with FIDS (Flight Information Display Systems)
Simulation scenarios (ground)
Staff planning (ground)
Staff roster optimization (ground)
Staff web portal (ground)
Statistics and reports (ground)

Baggage management

Flight operations control

Freight/Cargo management


Management tools


Advanced Optimization Software significantly improves planning and operational decision making. Integrating with any existing IT landscape, mathematical optimization renders a wide range of business processes more productive, agile, and reliable.

At INFORM, more than 500 business analysts and software engineers support more than 1,000 customers in more than 40 countries around the globe. Applications include Airline & Airport Operations, Fraud Prevention, Inventory and Supply Chain Optimization, Logistics, Materials Handling, Production Scheduling, S&OP, Transport and Workforce Management.

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