Operating System: UNIX platform
Interfacing: DCS and airport baggage systems

Main Advantages:
+ BagMessage can remove legacy Type B costs
+ Eliminates cost of implementing multiple airline interfaces, in order to connect to the airport’s baggage system vendor
+ The cost of adding new baggage systems which require BSMs is reduced
+ Airports using the reports can recharge the airlines on a proportional basis
+ No on-site administration and management costs for multiple airlines at an airport
+ Any messaging issue arising from airline hosts or connectivity is dealt with proactively by SITA
+ Reduces mishandling of rush bags, when configured with WorldTracer

Product description

SITA BagMessage is a single worldwide solution for baggage messaging. Designed for airlines and airports, it simplifies the sending of baggage messages from airline hosts to mission critical baggage systems.

Keeping track of passengers’ bags is a priority for the air transport industry. Every day, airlines and airports exchange millions of data messages on the location of baggage. BagMessage offers a global, fully managed and secure baggage message distribution service.

SITA BagMessage includes:

  • Standard interface between airline departure control systems (DCS) and airline and airport baggage systems
  • Routing of all IATA baggage information messages as per recommended practice 1745
  • Managing everything for the customer and charging only the recipient, on a per-bag basis
  • Global coverage with 24/7/365 support

Only SITA has the global coverage and economies of scale to deliver a secure baggage messaging service of a better quality and lower costs. This is why 219 airports and over 400 airlines use SITA BagMessage.

BagMessage eliminates the need for an airport baggage system operator to manage network connections to multiple airline customers. It also removes the need for airport-based hardware and onsite maintenance.

BagMessage offers a fully redundant bi-directional connection through which airline DCS and airport baggage systems can communicate. It allows airlines and airports to connect via Message Queue (MQ) or the Internet (TCP/IP) on IP-VPN legacy protocols, reducing Type B messaging costs.


Categories and features

Baggage management

Compliance with IATA Baggage Source Message
System monitoring tools (bag)

Community messaging

Message management


SITA is the world's leading specialist in air transport communications and IT solutions. We deliver and manage business solutions for airline, airport, GDS, government and other customers over the world's most extensive network, which forms the communications backbone of the global air transport industry.

Created and owned by the air transport community, SITA is the community's dedicated partner for information and communications technology. As a team of industry experts, our know-how is based on working with customers across the global air transport community. Almost every airline and airport in the world does business with SITA.

SITA innovates collaboratively with the air transport industry, and the industry itself drives the company's portfolio and strategic direction. Our portfolio includes:

  • Managed global communications, infrastructure and outsourcing services
  • Services for airline commercial management, passenger operations, flight operations, aircraft operations, air-to-ground communications, airport management and operations, baggage operations, transportation security and border management, cargo operations and more

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