4 Success Factors to Shift to Direct Distribution17.05.2017
Distributing through NDC and bypassing GDSs can be the next gold rush for airlines. It is tempting to believe the promise of controlling the offer is good enough to succeed in that challenge, but making money actually requires leading edge technology.
A Sales Offer Creation Platform that Manages Massive Volumes at Low Cost
Connect to a global metasearch or a large OTA and there you have it: bookings flow. But… Your systems are now being hit by millions of searches every day, and the invoice from your pricing system provider (most often your PSS) is skyrocketing with a red hot ‘excess transactions’ line.
The look-to-book generated by an OTA or a metasearch can easily reach 1000 searches for a single booking and exceeding 5000 is not exceptional. Do the math: spending the money saved from GDS booking fees to pay the PSS/pricing system provider is not a desirable outcome.
There is a solution to that. Since 2012 Vayant’s technology has allowed airlines to benefit from a cost model without look-to-book limits and helped them to generate profits by avoiding hundreds of thousands of dollars in PSS charges.
Convert Shoppers into Bookers with The Best Customer Experience
Tailoring your direct distribution offer you’ll create a special relationship with your customers. However you must also deliver an excellent experience: 2017’s shoppers do not wait anymore: 30% of shoppers drop their purchase if their search query is not answered within a couple of seconds. Can your pricing system deliver millions of transactions and still provide nearly instant response? For years Vayant’s platform has consistently been able to deliver such performance and we are improving it every year.
One Size Does Not Fit All, Controlling Your Content is Key
TMCs, OTAs, metasearch have different peculiarities. A TMC or a Corporate Booking Tool will generously reward you with a very good yield if you seize the opportunity to differentiate your NDC offer from the standard one served through the GDSs: tailor it, personalize price and services, bundle or unbundle, and apply dynamic pricing adapted to those premium passengers. Complex? No. With the administration portal in Vayant’s platform your team easily sets business rules according to the peculiarities of each of your partners.
The Prize of The Game is Increasing Your Yield
Your prize for distributing content direct is to increase your revenue with 3 ‘magic’ buttons: interlining, merchandising and dynamic pricing.
- Access the second wallet of your passengers by adding merchandising to improve their travel experience: define your services, add rich content description, bundle and personalize for each partner and each traveler.
- With interlining: multiply the pool of potential travelers flying on your airline. Vayant is one of the few ATPCo subscribers and provides ‘out-of-the box’ interlining with 400 airlines!
- Ultimately Vayant Dynamic Pricing maximizes your conversion and increases your yield on both fares and merchandising offer for any situation: flight context, purchase context, pre- or post-booking, etc. Quick, Easy, Powerful: set rules to apply dynamic pricing or discounting on the combination of fares and optional services. Future proof: Over time integrate your CRM, RMS and predictive analytics data to always have your offer optimized in real time!
There are huge opportunities for airlines to maximize their profits by distributing their offer directly: having the best NDC-capable Sales Offer distribution platform that works independently from your PSS pricing engine gives you a competitive advantage in securing cost savings, maximizing customer conversion and increasing your revenues. Check our latest case studies on vayant.com to see how Vayant customers optimize their revenues.